24bdb Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 24bdb collects, how we use it, who we share it with, and the rights you hold over your own information.
1. Introduction
This Privacy Policy ("Policy") describes how 24bdb ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals who access or use the 24bdb website, mobile interface, and all associated betting and gaming services (collectively, the "Services"). This Policy applies to all users of the Services, including registered account holders and visitors who browse the Platform without registering.
By accessing or using the 24bdb Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Services immediately. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.
2. Information We Collect
24bdb collects personal data through two primary channels: information you provide directly when registering or using the Platform, and information collected automatically through your use of the Services. The categories of data we collect are set out below.
Information You Provide Directly
- Identity data — Your full legal name, date of birth, gender, and nationality as provided during account registration or identity verification. This data is required to confirm your eligibility to use the Platform and to comply with our age-verification obligations.
- Contact data — Your Bangladesh mobile phone number and, where provided, email address. This is used for account authentication, transaction confirmations, and where you have opted in, promotional communications.
- Financial data — Payment method identifiers (e.g. the registered bKash or Nagad mobile number associated with your payment account), transaction amounts, deposit and withdrawal history, and account balance records. 24bdb does not store full card numbers or bank account credentials.
- Verification documents — Copies of government-issued identification documents (such as a National Identity Card or passport) submitted during KYC verification. These are retained only for as long as required by applicable law or our internal compliance policies.
Information Collected Automatically
- Device and technical data — IP address, device type, operating system, browser type and version, screen resolution, and mobile network information. This data helps us deliver the Platform correctly across different devices and diagnose technical issues.
- Usage and behavioural data — Pages visited, games played, betting patterns, session duration, features accessed, and click-stream data. This data enables us to improve the user experience, personalise content, and detect fraudulent or abusive behaviour.
- Cookie and tracking data — Information collected via cookies, local storage, and similar tracking technologies placed on your device when you access the Platform. See Section 8 (Cookies and Tracking) for full details.
3. How We Use Your Information
24bdb processes your personal data only for specific, legitimate purposes. The following list describes the primary purposes for which your data is used. We will not use your data for any purpose that is materially different from those stated below without providing you with prior notice and, where required, obtaining your consent.
- Account management — Creating, maintaining, and administering your 24bdb account, including processing your registration, enabling login, and managing account settings and preferences.
- Transaction processing — Verifying and processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks. Accurate financial data is essential to ensure funds reach the correct destination promptly.
- Legal and regulatory compliance — Fulfilling our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming laws. This includes verifying your age, identity, and the source of funds where required.
- Fraud prevention and security — Detecting, investigating, and preventing fraudulent transactions, account abuse, money laundering, and other prohibited conduct. This includes automated monitoring of betting patterns and transaction flows.
- Service improvement and personalisation — Analysing aggregated usage data to improve the Platform's features, game selection, and user experience. Where you have consented, we may also use your data to personalise the content and promotions displayed to you.
- Customer support — Processing your queries, complaints, and support requests. Support interactions may be recorded and retained for training, quality assurance, and dispute resolution purposes.
Your Data Protection at a Glance
SSL Encryption
All data transmitted between your device and 24bdb is protected by industry-standard SSL/TLS encryption.
No Data Selling
24bdb never sells your personal data to third parties for marketing or commercial purposes. Your data stays with us.
Access Rights
You can request a copy of the personal data 24bdb holds about you at any time by contacting our support team.
Deletion Rights
Subject to legal retention requirements, you may request deletion of your personal data when you close your account.
Mobile-First Privacy
Our Platform is designed for mobile users in Bangladesh. We minimise data collection to only what is necessary for service delivery.
Marketing Opt-Out
Promotional communications are optional. You may withdraw consent for marketing messages at any time through your account settings.
4. Sharing of Your Information
24bdb does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
When We May Share Data
- Payment processing partners — Your payment method identifier and transaction amount are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, or card network) solely for the purpose of processing your deposit or withdrawal. These providers are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
- Legal and regulatory authorities — Where required by applicable law, court order, or instruction from a competent authority, 24bdb may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities. We will, where legally permitted, notify you of such disclosure.
- Technical service providers — Certain trusted technical partners (such as hosting providers, analytics platforms, and security monitoring services) may process your data on our behalf under strict data processing agreements. These partners are contractually prohibited from using your data for any purpose beyond the specific service they provide to 24bdb.
8. Cookies and Tracking Technologies
24bdb uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and gather analytical data about how the Platform is used. A cookie is a small text file placed on your device when you access a website. Cookies do not contain executable code and cannot access other files on your device.
Types of Cookies We Use
- Essential cookies — Required for the Platform to function correctly. These include session cookies that keep you logged in during a visit, security tokens that protect against cross-site request forgery, and cookies that maintain your language preference. These cookies cannot be disabled without impairing Platform functionality.
- Analytics cookies — Used to collect aggregated, anonymised data about how users navigate the Platform, which games are most popular, and how sessions typically progress. This data helps us improve Platform design and performance. No individual user is identifiable from analytics data alone.
- Preference cookies — Store your settings and preferences so that the Platform can present you with a personalised experience on return visits. Examples include your preferred language (English or Bengali), currency display setting, and game lobby view preference.
You can manage or delete cookies through your mobile browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use certain features of the 24bdb Platform. Clearing cookies will also log you out of your current session.
5. Data Retention
24bdb retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply across the Platform.
Account data is retained for the duration of your active account and for a period of up to five years following account closure, in order to satisfy our AML and KYC record-keeping obligations. Transaction records are retained for a minimum of five years from the date of the transaction. Where a dispute or legal claim is active or reasonably anticipated, relevant records will be retained until the matter is fully resolved.
6. Your Rights Over Your Personal Data
You have the following rights in relation to the personal data that 24bdb holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, and in any event within 30 days of receipt.
- Right of access — You may request a copy of all personal data that 24bdb holds about you. We will provide this in a clear, readable format within 30 days of your verified request.
- Right of rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. In most cases, basic account details such as your registered mobile number can be updated directly within your account settings.
- Right of erasure — Subject to our legal retention obligations, you may request that we delete your personal data. Where deletion is not possible due to a legal obligation, we will restrict processing of your data to only those purposes required by law.
- Right to restrict processing — You may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
- Right to withdraw consent — Where our processing of your data is based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
To exercise any of the rights listed above, email our support team at [email protected] with the subject line "Data Rights Request" and include your registered mobile number for identity verification. We may need to verify your identity before actioning your request to prevent unauthorised access to your data.
7. Security Measures
24bdb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account data at rest, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security assessments and vulnerability testing of Platform infrastructure, and automated monitoring systems that detect and alert on suspicious access patterns in real time.
While 24bdb takes all reasonable steps to protect your data, no system is entirely immune to risk. In the event of a data breach that poses a material risk to your rights, we will notify affected users as soon as reasonably practicable and take immediate remedial action. You can help protect your account by never sharing your password or OTP codes with anyone and by using a strong, unique password for your 24bdb account.
9. Children's Privacy
The 24bdb Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps designed to prevent underage access to the Platform.
10. Changes to This Privacy Policy
24bdb reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we may also provide a more prominent notice within the Platform (for example, a notification displayed on your next login).
Your continued use of the 24bdb Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Services and contact our support team to request account closure. We recommend that you review this Policy each time you visit the Platform to stay informed of our current data practices.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 24bdb processes your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
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